Masti 365 Privacy Policy – How We Protect Your Data

1. Introduction

Welcome to Masti 365. We are committed to protecting the personal information of every player who registers and uses our platform. This Privacy Policy sets out in plain language exactly how we handle your data — from the moment you create an account right through to how your information is stored and protected over time.

This policy applies to all users of the Masti 365 website at masti365.vu and the Masti 365 mobile application. It should be read alongside our Terms and Conditions, which govern the overall use of our platform. If you have any questions about how your data is handled, please get in touch with our support team via the contact details at the end of this page.

2. What Information We Collect

We collect different types of information depending on how you interact with the Masti 365 platform. This includes information you provide directly to us as well as information collected automatically through your use of our services.

Information you provide directly:

• Full legal name and date of birth
• Email address and contact number
• Residential address
• Identity verification documents (such as CNIC) when required
• Payment information including JazzCash account numbers, Easypaisa details, bank account details or card information used for deposits and withdrawals in PKR
• Username and password you create at registration
• Correspondence with our support team

Information collected automatically:

• IP address and approximate geographic location
• Device type, operating system and browser details
• Pages visited on our platform and time spent on each
• Betting and gaming activity, including bet history, game history and transaction records
• Session data and login timestamps
• Cookie data and similar tracking technologies (see Section 6)

Data Type	Examples	Purpose
Identity Data	Name, DOB, CNIC	Account verification, age checks
Contact Data	Email, phone number	Account communications, support
Financial Data	JazzCash, Easypaisa, bank details	Processing PKR deposits and withdrawals
Technical Data	IP address, device, browser	Security monitoring, fraud prevention
Usage Data	Bet history, game logs, session data	Platform improvement, responsible gaming

3. How We Use Your Information

Masti 365 uses the personal information we collect for specific, legitimate purposes. We do not use your data for anything beyond what is described in this policy without first obtaining your explicit consent.

• Account management: To create, maintain and manage your Masti 365 account, including verifying your identity and age eligibility.
• Processing transactions: To handle PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfers and other supported payment methods.
• Customer support: To respond to your queries, resolve complaints and provide assistance when you contact our support team.
• Platform security: To detect, prevent and investigate fraud, money laundering, unauthorised access and other suspicious activity.
• Responsible gaming: To monitor gameplay patterns and identify players who may benefit from responsible gaming tools or intervention.
• Platform improvement: To analyse how players use the platform and make improvements to the overall experience, including our sportsbook, live casino and mobile app.
• Marketing communications: To send you relevant promotions, bonus offers and platform updates — but only if you have opted in to receive these. You can opt out at any time.
• Legal compliance: To comply with applicable legal and regulatory obligations.

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil our obligations to you as a registered player, including account creation, transactions and game delivery.
• Legitimate interests: Processing necessary for fraud prevention, security monitoring and improving our services, where these interests are not overridden by your rights.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering and identity verification requirements.
• Consent: Processing based on your explicit consent, such as receiving marketing communications. You may withdraw your consent at any time by contacting us or updating your account settings.

5. Sharing Your Information

Masti 365 does not sell your personal data to third parties. We may share your information in limited circumstances with trusted partners and service providers who assist us in running the platform, subject to strict confidentiality obligations.

These may include:

• Payment processing partners who facilitate PKR transactions via JazzCash, Easypaisa, Raast and bank transfer services.
• Identity verification providers used for account verification and age checks.
• Technology providers who support the operation of our platform infrastructure.
• Customer support tools used to manage player queries and communications.

We may also disclose your information where required by law, court order or regulatory authority, or where disclosure is necessary to protect the rights, property or safety of Masti 365, our players or the public.

6. Cookies and Tracking Technologies

Masti 365 uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small text files stored on your device that help us recognise you across sessions, remember your preferences and understand how you use the platform.

We use the following types of cookies:

• Essential cookies: Required for the platform to function correctly. These cannot be disabled as they are necessary for core features such as login sessions and security.
• Performance cookies: Used to understand how players navigate the platform, which pages are visited most and where improvements can be made.
• Functional cookies: Used to remember your preferences, such as language settings and display options.
• Marketing cookies: Used to deliver relevant promotional content. These are only set if you have provided consent.

You can control cookie settings through your browser preferences. Please note that disabling essential cookies may affect the functionality of the Masti 365 platform.

7. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with legal obligations, resolve disputes and enforce our agreements. Specific retention periods depend on the type of data and the purpose for which it was collected.

Transaction records and betting history may be retained for a longer period to comply with financial record-keeping requirements. When data is no longer required, it is securely deleted or anonymised.

8. Security of Your Data

We take the security of your personal and financial information seriously. Masti 365 uses industry-standard technical and organisational measures to protect your data from unauthorised access, disclosure, alteration or destruction.

• All data transmitted between your device and our platform is encrypted using SSL/TLS protocols.
• Financial data, including payment details for JazzCash, Easypaisa and bank transfers, is handled in compliance with applicable security standards.
• Access to personal data within our organisation is restricted to authorised personnel who need it to perform their job functions.
• We conduct regular security reviews and update our practices to address emerging threats.

9. Your Rights

As a player on Masti 365, you have certain rights in relation to your personal data. These include:

• Right of access: You can request a copy of the personal data we hold about you.
• Right to rectification: You can ask us to correct inaccurate or incomplete information.
• Right to erasure: You can request deletion of your personal data, subject to applicable legal obligations.
• Right to restrict processing: You can ask us to limit how we use your data in certain circumstances.
• Right to data portability: You can request a copy of your data in a commonly used machine-readable format.
• Right to object: You can object to the processing of your data for marketing purposes at any time.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our support team using the details provided in Section 13. We will respond to all valid requests within a reasonable timeframe.

10. Third-Party Services

The Masti 365 platform may include links to or integrations with third-party services such as game providers, payment processors and customer support tools. This Privacy Policy applies only to data collected and processed by Masti 365 directly. We are not responsible for the privacy practices of third-party services and encourage you to review their policies separately.

Game content delivered through our casino and live casino sections may be provided by third-party software providers. These providers may process limited technical data, such as game session information, as part of delivering their services. Such processing is governed by agreements that require them to protect your data appropriately.

11. Children's Privacy

Masti 365 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered an account or provided personal information, we will close the account and delete the associated data promptly.

If you believe a minor has accessed the Masti 365 platform, please contact our support team immediately so we can take appropriate action. We take our responsibility in this area very seriously.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the services we offer. When we make updates, the revised policy will be published on this page with an updated effective date at the top.

Where changes are significant, we will make reasonable efforts to notify registered players — for example through an in-platform notification or email. We encourage you to review this page periodically so you stay informed about how we handle your personal data.

Your continued use of the Masti 365 platform following the publication of any updated Privacy Policy constitutes your acceptance of those changes.

13. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way we handle your personal data, our support team is available 24 hours a day, seven days a week. You can reach us via the in-platform support chat or through the email address displayed in the footer of this page.

We are committed to handling all privacy-related enquiries fairly, transparently and within a reasonable timeframe.